six of them
House policies
This is the whole of the small print. There is a written engagement letter as well, and it says these six things in more words.
Everything is written down
A weekly note during the work, a written thing at the end, and a proposal before any of it. If a piece of advice is only ever said out loud, nobody can hold us to it later.
Either side can stop at the end of any week
You pay for the days worked and you keep everything written so far. No notice period, no termination fee, no minimum on a project engagement. The retainer is bought three months at a time and that is the only commitment here.
The person who sold it does the work
The proposal names who is doing it. There is no team of juniors behind us — there are six people in this firm.
We tell you when it is not worth doing
About one first meeting in four ends with us saying so. It is why the meeting can be free.
Expenses are at cost
Travel, materials and anything bought on your behalf, itemised, with nothing added. There is no administration percentage and no mark-up.
Nothing about a client appears on this website
No names, no logos, no testimonials. Every case study here is a composite of several businesses and is labelled as one on the page.
Either side can stop at the end of any week. Either side can stop at the end of any week. You pay for the days worked, you keep everything written so far, and there is no notice period and no termination fee.
Every case study on this site is a composite. Every case study on this site is an illustrative composite assembled from several businesses. No client is named, no logo appears, and there is not a single testimonial on this website attributed to a person — a fabricated one would be the one genuinely dishonest thing a consulting site can do.
We take nothing from any software vendor. We do not sell software and we take no commission, referral fee, rebate or reseller margin from any vendor. It is the only thing that makes advice about which system to buy worth paying for.
$2,200 a partner day · ninety minutes free · about one in four we talk out of it
Start with the assessment, or just telephone
The assessment takes about four minutes and gives you a written summary of what your answers suggest and which engagement addresses each thing. It is indicative and not professional advice, and it is a better opening than a blank contact form. If you would rather skip it, the telephone works and the first meeting is ninety minutes and free.