Home care services · an illustrative composite
The care agency losing a week to the roster
Three branches, about ninety carers
Every case study on this site is a composite. Every case study on this site is an illustrative composite assembled from several businesses. No client is named, no logo appears, and there is not a single testimonial on this website attributed to a person — a fabricated one would be the one genuinely dishonest thing a consulting site can do.
What was happening
Two coordinators were spending most of every week rebuilding a roster by telephone, and turnover among carers was highest in the branch with the most last-minute changes.
What we did
Two days watching the roster being built, then a capacity model, then a scheduling method the coordinators wrote with us rather than were handed. Eight days over six weeks.
What is different now
Rostering moved from continuous firefighting to a fixed weekly cycle with a named person owning changes. The agency now measures how many shifts change inside forty-eight hours, which nobody had counted before.
What this cost, and how that number was arrived at
The engagement was a capacity and scheduling: six to ten days at the blended day, over four to six weeks, ending in a written capacity model you can keep using, and a scheduling method your own people can run without us.
How that fee is arrived at
- Blended day× six$10,800
- The same rate, at the long end× ten$18,000
- Travel, materials and anything bought for youat cost—
- What you would be quotedsix to ten days$10,800 to $18,000
The day rate is $1,800 and it is on the fees page. That multiplication is the whole of the pricing model: there is no retainer hidden inside it, no percentage of anything and no success fee.
What is deliberately not on this page
- A company name. This is several businesses combined and none of them would be recognisable in it.
- A percentage. There is no version of their year without us in it to compare against, so any figure would be an estimate presented as a measurement.
- A quotation from anybody. There is not one testimonial attributed to a person anywhere on this website.
- A claim that we caused what happened next. What can honestly be said is what was decided, what was built, and what is now measured that was not measured before.
The practice area
Operations and process
How the work actually moves through the business, where it stops, and what it costs every time it has to be done twice.
$2,200 a partner day · ninety minutes free · about one in four we talk out of it
Start with the assessment, or just telephone
The assessment takes about four minutes and gives you a written summary of what your answers suggest and which engagement addresses each thing. It is indicative and not professional advice, and it is a better opening than a blank contact form. If you would rather skip it, the telephone works and the first meeting is ninety minutes and free.